Helping organisations achieve success through customer experience excellence
Customer-centric organisations are more profitable and grow faster, but this does not happen by chance and requires a carefully designed and well executed customer experience strategy and transformation, which aligns the whole organisation behind its delivery.
Founded and led by Manuela Pifani, CXellence offers tailor made CX services to suit your needs and priorities, leveraging tested customer strategies and frameworks and extensive hands-on business-side expertise gained from over 15 years in CX leadership roles. From strategic consulting to tactical interventions, from executive mentoring to engagements at corporate or public events, CXellence can partner with you to help you achieve your CX objectives and outstanding business results.
Consulting and Project Leadership
Manuela uses her own proprietary and other proven frameworks and tools to support organisations across various sectors with their CX transformation. She has the strategic, business and technical expertise to help you succeed, as well as the credibility and clout to help you influence and engage your stakeholders behind your plans through:
- CX Fitness Check ™
- Customer strategy and priorities
- Customer Experience Design ©
- Customer Journeys Mapping ©
- Voice of the Customer programme
- CX transformation and capabilities
Mentoring and Advising
Having been a CX and Strategy senior leader for many years, Manuela understands the value of having a trusted business partner or expert advisor to share issues, discuss ideas, explore solutions or simply provide support and guidance on your CX priorities or strategic decisions. Manuela can share her knowledge and experience with you and support your CX transformation journey through:
- Executive coaching and mentoring
- Advising on CX transformation
- CX consultations
Chairing, Keynotes and Facilitation
An expert and confident on-stage speaker, Manuela can help you shape and chair your CX event or conference, whether public or in-house, or deliver engaging Keynote presentations. Leveraging her extensive client-side hands-on experience, she is also available to develop and facilitate in-house CX working sessions at executive or practitioner level, using Agile and Design Thinking techniques.
- Conference chairing
- Keynote speaker and presenter
- In-house workshop facilitation