Technology

Techno-cocktails of the senses

Techno-cocktails of the senses

Increasingly organisations aim to engage their customers and users at a deeper level, by tapping into their emotions and stimulating their senses. Innovative technologies are increasingly helping with this by creating sensorial stimuli to enrich the experience and influence the mind.

Reclaiming your time at the time of a claim

Reclaiming your time at the time of a claim

Claims are a key moment in the insurance journey and key to customer retention. However, the customer experience is often a chronicle of frustrations and bad endings. How can insurers leverage technology and automation to improve the claims journey and drive loyalty and business value?